Suma Plugin

Issuing refunds is an unproductive and expensive activity for everyone involved.  It takes up your time to explain the reason for the refund, and it takes our time to review your request, research the order, issue the refund, revoke the license and pay transaction fees on a no-net sale.  No-one gains in this activity – except the credit card processing companies via their transaction fees.  We have therefore endeavored to make your purchase of Suma as informed as possible so that no-one need waste their time or resources with reversing the purchase decision later on.  With that goal in mind, we have made the following arrangements.

First, all of Suma’s functionality can be accessed without the need for production licenses.  All of Suma’s production mode features use the same software program code base as when operating in test mode.  Furthermore, there are no production mode features not available in test mode.  Therefore you are able to exercise all of Suma before you purchase it the same way and to the same extent as if you had purchased a license for it. We encourage you to experiment with Suma and ask questions at our Help Desk before you buy.

Second, much effort goes into testing and certifying that Suma is defect free.  However, software development is not a precise science and its resulting artifacts do sometimes contain defects.  If you discover a defect in the product we would like you to report it to us (via the Suma Help Desk).  All defects are addressed, and defects that occur in production environments are given our highest resolution priority.  If you encounter a defect that can not be resolved and believe that this renders the entire product unusable for your situation, then you may request a refund.  Such requests are considered on a case by case basis and in such situations we will of course work with you to resolve the defect but receiving a refund will be one of your options.  The refund will be considered a return of the product, not compensation, and the associated license will be canceled so that it is no longer valid.

Third, we recognize that sometimes mistakes are made during the purchasing process and you end up with a feature or module which isn’t what you thought it was.  If this is brought to our attention within 7 (seven) days of the purchase with an explanation of the incident we will consider issuing a refund.  The refund will be for the entire amount less an 8% administration fee.

We hope that you will see that the goal of this approach is simply to avoid being involved in unproductive and unfruitful work, and of course helping you to avoid it too.  We would rather be spending our time on adding new features to the product than on issuing refunds.  We believe that by making all of the product’s features available for you to try for as long as you wish without the need for purchasing a license will allow you the opportunity to determine whether it is right for you before you commit to its purchase.

Last updated: January 18th, 2010.